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Guest Services Representative - Davie Medical Center | DMC Service Excellence

Job Description

Guesrt Service Representative - Davie Medical Center

Part-time 24hrs/wk

FUNCTION OF JOB
Meet a variety of guest-related information needs for the Guest Services Center, promoting a professional and positive image of the Information Services Program and Medical Center.
CHARACTERISTIC WORK
1. Solve problems and provide referral services information for both internal and external requestors.
2. Provide directions for visitors to the Medical Center.
3. Provide information relative to Medical Center policies and procedures.
4. Use the computer system to obtain requested information.
5. Perform other related duties incidental to the work described herein.
SUPERVISION RECEIVED AND GIVEN
Oral and/or written instructions are received from supervision.
MINIMUM ACCEPTABLE QUALIFICATIONS
1. High School graduation or recognized equivalent.
2. Three years of work experience.
3. Excellent interpersonal and communication skills.
4. Problem-solving, organizational, and decision-making ability.
5. Basic computer skills.
ADDITIONAL DESIRABLE QUALIFICATIONS
1. University level courses taken in communications, psychology, or a related area.
2. Knowledge of the Medical Center layout and services offered.



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